We haven't forgotten about you (of course not!) - it could be that VitaBuddy hasn't received any new data from your Suunto yet.
You can get started by making sure you're connected and syncing! After you have connected your device in the VitaBuddy settings (see screenshot below) you can follow these steps:
Step 1. Check your Bluetooth and internet connection are turned ON
Your Suunto device sends data to your Suunto account via Bluetooth. Your data is then sent to VitaBuddy via your internet connection (3G or WIFI). Therefore, it’s critical that you have both your Bluetooth and internet connection turned ON.
Step 2. Open the Suunto app to sync
You'll know the sync has completed when the Suunto app displays the exact same step count as your device.
Be sure to open the Suunto app on your phone a few times throughout the day. This will ensure that your new data is being sent to Suunto (and then Suunto can send it to us!) ?
Step 3. Refresh the VitaBuddy app
Within 30 minutes of syncing your Suunto device with the Suunto app, this data will be sent to your VitaBuddy account. If your VitaBuddy dashboard still shows an old sync date after doing this, simply refresh the VitaBuddy app by force-closing and re-opening it. Alternatively, you can log out of VitaBuddy and log back in.
If you're still not seeing any new data in VitaBuddy after a few hours, please contact our team here and include the email address linked to your VitaBuddy account. We'll get to the bottom of it! ?