Do you have a sneaky suspicion that VitaBuddy isn’t up-to-date on all that is you?
We haven't forgotten about you (of course not!) - it's most likely that VitaBuddy hasn't received any new data from your Fitbit account.
You can check this by taking a look at the sync date on the bottom of your VitaBuddy dashboard. This indicates when VitaBuddy last received new data from your Fitbit account.
Here's how it works:
Your Fitbit watch syncs or 'sends information' to your Fitbit account every time you open the app. Within 30 minutes of this sync, Fitbit will then send your data to your VitaBuddy account. Please allow up to 1 hour for this new data to be processed and displayed on your VitaBuddy dashboard and graphs. Follow the simple steps below to perform a sync.
Step 1. Check your Bluetooth and internet connection are turned ON
Your Fitbit watch sends data to your Fitbit account via Bluetooth, your data is then sent to VitaBuddy via your internet connection (3G, 4G, 5G or wifi). Therefore it’s critical that you have both your Bluetooth and internet connection turned ON.
Step 2. Open the Fitbit app to sync your Fitbit watch
You'll know the sync has completed when the Fitbit app displays the exact same step count as your Fitbit watch.
Your Fitbit watch only sends data to Fitbit when the Fitbit app is OPEN. Be sure to open the Fitbit app on your phone a few times throughout the day. This will ensure that your new data is being sent to Fitbit (then Fitbit can send it to us!) ?
Step 3. Refresh the VitaBuddy app
Within 30 minutes of syncing your Fitbit watch with Fitbit, this data will be sent to your VitaBuddy account. If your VitaBuddy dashboard still shows an old sync date after doing this, simply refresh the VitaBuddy app by force-closing and re-opening it. Alternatively, you can log out of VitaBuddy and log back in.
If you're still not seeing any new data in VitaBuddy after a few hours, please contact our team here and include the email address linked to your VitaBuddy account. We'll get to the bottom of it! ?