To keep you account up-to-date it's important to sync a few times each day. Syncing your Apple Watch with us triggers the retrieval of your data. Keep in mind that you won't see your graphs change immediately within the app, however, within an hour after syncing your account will be updated to reflect the new data we've received.
You can sync your Apple Watch up to once an hour by following the steps below:
Step 1. Open our app
Step 2. Close/background the app
Step 3. Open/foreground the app
Want to know about the flow of your data? Here's how it works: your Apple Watch automatically syncs its data with the Apple Health app on your iPhone, our app is triggered to retrieve this data when you force-close and re-open the app.
If your dashboard continues to show an old sync date well after you have refreshed the app, please contact our support team and include the email address linked to your account. We'll get to the bottom of it!