Is your dashboard completely empty? Let’s check to see if your Apple Watch is syncing correctly! 

Step 1. Open the Health app on your phone and look for an icon on your phone called Health. 

Step 2. Select ‘Sources’ on the bottom tab bar and then select the app icon.


Step 3. Select ‘Turn All Categories On’ at the top of the page.


Step 4. Make sure all the category switches are on! You will notice that the category switches are now green!

Step 5. Refresh our app by force closing and re-opening the app.

After you have checked your Health app settings you will need to refresh our app. If you already have the app open (or running in the background) you need to force-close it by swiping up on the app until it disappears. Once done, you can re-open it! 

And we're up to date! Your dashboard should now reflect the new sync. 

Now your Apple Watch data will be sent to us! We require a minimum amount of 28 days of data to analyse your health information and provide you with reliable and accurate health ratings and personalised insights. You can look forward to viewing your health ratings and insights soon!