Are you keen to get started with us? Feeling like you should have met those minimum data requirements for your ratings by now?
We haven't forgotten about you - it could be that we haven’t received any new data from your Garmin yet.
You can get started by making sure you're connected and syncing! After you have connected your device in the settings section of our app, you can follow these steps:
Step 1. Check your Bluetooth and internet connection are turned ON
Your Garmin device sends data to your Garmin Connect account via Bluetooth. Your data is then sent to us via your internet connection. Therefore, it’s critical that you have both your Bluetooth and internet connection turned ON.
Step 2. Open the Garmin Connect app to sync
You'll know the sync has completed when the Connect app displays the exact same step count as your device.
Be sure to open the Connect app on your phone a few times throughout the day. This will ensure that your new data is being sent to Garmin (and then Garmin can send it to us!)
Step 3. Refresh our app
Within 30 minutes of syncing your Garmin with the Connect app, this data will be sent to us. If your dashboard still shows an old sync date after doing this, simply refresh the app by force-closing and re-opening it. Alternatively, you can log out of the app and log back in.
If you're still not seeing any new data in the app after a few hours, please contact our support team and include the email address linked to your account. We'll get to the bottom of it!