If you're reading this then you've probably noticed a difference between the information displayed on your summary pages compared to the information displayed in your personalised insights.

This discrepancy is because the summary page and the insight use different data time-frames to calculate the average figure they display.

The summary pages of each category display your averages (i.e. average steps, average sleep, average heart rate, etc.) This average is calculated on a daily basis by analysing your step count data from the most recent 28 days.                                                                                                                                              

When we consider your Insights, they may display a lower or higher average compared to what is shown in your summary page. This is because the Insight was calculated using the 28 days of data prior to the date of the insight.

If you still have a feeling that something isn’t right, please contact our support and we’ll be happy to take a closer look for you.