We need 14 days of step-count data within a 28-day rolling time-window to generate your Daily Step Average rating. 

You can check how many days of data we have by taking a look at your Daily Step Average graph within the app - just follow the instructions below.

Step 1. Open the app, select the Activity category and then select 'Daily Step Average' 

Step 2. View your 30-day graph to see how many entries are displayed. 

Already have 14 days of valid step-count data on your graph but still no rating? Simply contact out support team and please include:

1. Your email address linked to the app so we can identify your account.

2. A screenshot of you 30-day Daily Step Average graph.