Are you missing your sleep data? Here are a few tricks to get your sorted! 

Perform a fresh sync 

Syncing is super easy! 

Step 1. Force-close our app so it is not open or running in the background.

Step 2. Wait 2-3 seconds.

Step 3. Open the app. 

This process triggers a retrieval of your health data which is stored in the Health app. After syncing, please allow up to one hour for new data to be displayed in the app. 

If you've synced in the last two hours and your sleep graph is still looking lonely, it's time to check that we have permission to receive your data.

Check your data permissions

Not sure how to check your data permissions? Here's how:

Step 1. Open the Health app on your iPhone 

Step 2. From the Summary Page, select your image in the top right-hand corner and select Apps from the Privacy section. 

Step 3. Select our app from the list of apps and ensure all categories are turned on: 

If the data categories were turned off: please turn them ON, perform a fresh sync on our app, then allow up to 1 hour for your data to be retrieved and displayed in the app. 

If all categories are already turned on: it's time to check your sleep data in the Health app. Read on!

Check your Time and Date Format on your phone

Sometimes individual settings and configurations regarding your time and date format on your phone may interfere with the data retrieval between VitaBuddy and HealthKit. For some users a simple change of configurations will solve the issue and will allow VitaBuddy to receive Sleep data from the HealthKit app.

Step 1. Change your date time format to 24 hours and back to 12 hours on your phone.

Step 2. Allow Apple to get the time and date automatically from the time zone you are using in your current location.

Then try to sync VitaBuddy with HealthKit again and see if you are receiving any sleep data.

Check your sleep data in the Health app 

Your sleep data reaches the app via the Health app. Your third-party sleep app sends your sleep data to the Health app on your iPhone, then we retrieve this data from the Health app each time you sync. Sound confusing? Follow the steps below to check that your data is making it to the Health app.

Step 1. Open the Health app on your iPhone.

Step 2. Select Browse from the bottom panel, then select the Sleep tile. 

Step 3. Select Sleep Analysis. 

Step 4. Change the view to month (M) to view all sleep entries for the most recent month. 

If you notice there are no third-party entries here, then we're sorry to say that your sleep app has not been sending all your data to Health (and henceforth it has not been sent to us). You'll need to contact your sleep app support team for assistance.

If you can see both 'in bed' and 'asleep' entries in the Health app that are not represented on the sleep graph within our app, please contact us!