Are you missing your sleep data? Here are a few tricks to get your sorted!
Perform a fresh sync
Syncing is super easy!
Step 1. Force-close our app so it is not open or running in the background.
Step 2. Wait 2-3 seconds.
Step 3. Open the app.
This process triggers a retrieval of your health data which is stored in the Health app. After syncing, please allow up to one hour for new data to be displayed in the app.
If you've synced in the last two hours and your sleep graph is still looking lonely, it's time to check that we have permission to receive your data.
Check your data permissions
Not sure how to check your data permissions? Here's how:
Step 1. Open the Health app on your iPhone
Step 2. From the Summary Page, select your image in the top right-hand corner and select Apps from the Privacy section.
Step 3. Select our app from the list of apps and ensure all categories are turned on:
If the data categories were turned off: please turn them ON, perform a fresh sync on our app, then allow up to 1 hour for your data to be retrieved and displayed in the app.
If all categories are already turned on: it's time to check your sleep data in the Health app. Read on!
Check your sleep data in the Health app
Your sleep data reaches the app via the Health app. Your third-party sleep app sends your sleep data to the Health app on your iPhone, then we retrieve this data from the Health app each time you sync. Sound confusing? Follow the steps below to check that your data is making it to the Health app.
Step 1. Open the Health app on your iPhone.
Step 2. Select Browse from the bottom panel, then select the Sleep tile.
Step 3. Select Sleep Analysis.
Step 4. Change the view to month (M) to view all sleep entries for the most recent month.
If you notice there are no third-party entries here, then we're sorry to say that your sleep app has not been sending all your data to Health (and henceforth it has not been sent to us). You'll need to contact your sleep app support team for assistance.
If you can see both 'in bed' and 'asleep' entries in the Health app that are not represented on the sleep graph within our app, please contact us!